After-sales services and spare parts logistics

Functioning spare parts logistics as a success factor for your after-sales services

Customer-oriented, fast after-sales services make a major contribution to customer loyalty and have long been established in sales promotion. It is therefore not surprising that services in general or, for example, spare parts logistics as a component of these services can be up to 75% more profitable than the core business of companies. Especially in spare parts logistics, the wheat is separated from the chaff, which is considered the supreme discipline in logistics. Not for nothing has the motto existed in the automotive industry for decades: "Sales sells the first car, service sells the next." Without a high level of customer satisfaction with service and sales, sales success in the product business fizzles out. This applies to passenger cars as well as to machinery and equipment and other goods that can be used over the long term.

To ensure that after-sales services and spare parts logistics are perfectly planned and organized, many companies rely on outsourcing and transfer responsibility to specialized service providers.

We offer manual as well as highly automated order processing, thus guaranteeing the best possible individual customer solutions and the latest possible cut-off times for shipment collection.

In this way, our after-sales services reduce your costs and increase process speed in the most complex area of the supply chain, returns. At the same time, our site coverage provides an excellent starting point for building a spare parts network that includes customer-specific central and regional warehouses as well as shared warehouse space for last-mile supply, tailored to our customers' individual spare parts requirements.

Depending on your requirements, we operate after-sales services and spare parts logistics directly in your plant and production (in-house logistics solution), in very flexible solutions with other customers in one warehouse infrastructure (multi-user solution) or in single warehouse locations installed 100% to your requirements (dedicated logistics solution).

Choose from our individual services for your business:

After-Sales-Services

• RMA (Return Material Authorization) processing

• Return Material Authorization

• Returns inspection and disposition

• Exchange and warranty inspection

• Return delivery to the supplier

• Asset Recovering

• Recycling

• Visual and mechanical inspections

• Screening

• Technical inspections

• Exchange of assemblies

• Disassembly

• Reconditioning
  

Spare Parts Logistics

• JIT and JIS deliveries to supply maintenance programs for end customers.

• Time-based service level agreements
  
  
• Warehousing and value-added services such as technical inspections and repackaging
  
  
• Seamless inventory management
  
  
• Transport consolidation and optimization using digital control systems
  
  
• Very late cut-off times and optimal packaging solutions
  
  
• 365 days/ 24 hours service availability

MÜLLER | DIE LILA LOGISTIK designs and implements individual, flexible and scalable warehouse logistics solutions for your business model - across all distribution channels (business-to-business, business-to-consumer, direct-to-consumer, multichannel, retail).

We would be happy to advise you on this.

Robert Dubiel Head of Internal Sales Phone: E-Mail: